Refund policy

BLACK FRIDAY:
ALL SALE ITEMS ARE FINAL. NO RETURNS. NO EXCHANGES.

Return Window

Returns must be requested within 3 days of receiving your order.

Any requests after this period cannot be accepted.

Eligibility

To be eligible, items must be:

In their original condition

Unworn and unused

With all tags attached

In original packaging

Return Costs & Fees

Return shipping is the customer’s responsibility.

Processing

Refunds are issued to your original payment method within 10 business days of receiving and inspecting your return.

Please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since approval, please email contact@feni.uk.

Damages & Issues

If your order arrives damaged, faulty, or incorrect, please contact us immediately so we can resolve the issue at no cost to you.

Non-Returnable Items

Sale or discounted items are eligible for store credit only, not refunds.

Any items marked as final sale are not eligible for refunds or exchanges. 

Gift cards are non-refundable.

Exchanges

The fastest way to secure another size or item is to place a new order once your return is accepted.

International Returns

Customers outside the UK are responsible for all return shipping costs, including any customs duties, taxes, or fees incurred.

Original shipping costs are non-refundable.

We strongly recommend using a trackable and insured courier, as we cannot accept responsibility for items lost in transit.

The same 3-day return window and £7.50 restocking fee apply to international returns. If any other costs are incurred for the return of an international package it will be deducted from the refund.

Returned to Sender / Failed Deliveries

If a parcel is returned to us due to reasons including, but not limited to:

• An incorrect or incomplete delivery address
• Failed delivery attempts
• The parcel not being collected within the courier’s holding period
• Refusal of delivery (including refusal to pay import duties or taxes)

The order will be classified as a failed delivery. In these circumstances:

• Original shipping costs are non-refundable
• Any return-to-sender courier fees incurred will be deducted from the refund
• A failed delivery admin fee may apply to cover handling and processing

Our obligation is fulfilled once the order has been successfully dispatched.

If you wish to have the order reshipped, please contact us at contact@feni.uk. Additional shipping fees will apply.

Refunds (if applicable) will only be processed once the parcel has been received back by us and inspected.

 

EU Customers

Orders shipped to the EU are covered by the 14-day cooling-off period. You may cancel or return your order within 14 days for any reason. Items must meet the eligibility conditions listed above.