Shipping policy

Shipping Policy for Feni. 

Last Updated: 06.03.2024

Thank you for choosing Feni. for your fashion needs. This Shipping Policy outlines the terms and conditions related to the shipment of our stylish products.

1. Order Processing Time

  • All orders are processed within 3 business days (excluding weekends and holidays) after receiving full payment. You will receive an email confirmation once your order has been successfully placed.

2. Shipping Rates and Methods

  • Shipping costs are calculated at checkout based on the weight of your clothing items and the destination.
  • We offer several shipping methods, including standard and express options.
  • For domestic orders, we primarily use Royal Mail, DPD and Evri. For international orders, we use reliable international carriers to ensure a seamless delivery experience.
  • Please note that shipping carriers may vary based on your location.

3. Estimated Delivery Times

  • Estimated delivery times are provided during the checkout process. These are approximate and are not guaranteed.
  • Delivery times may be affected by factors beyond our control, such as customs delays, weather conditions, or other unforeseen circumstances.

4. Tracking Information

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package's journey to your doorstep.

5. International Shipping

  • For international orders, please be aware that additional customs duties, taxes, and fees may be levied by the destination country's authorities. These charges are the responsibility of the recipient.

6. Lost or Delayed Packages

  • While we make every effort to ensure timely delivery, we are not responsible for lost or delayed packages. Please contact the respective shipping carrier for assistance using the provided tracking information.

7. Shipping Restrictions

  • We currently ship to worldwide. 

8. Contact Us

  • If you have any questions or concerns about our shipping policy, please contact our customer support at contact@feni.uk

Thank you for choosing Feni.